Jake Poore works with healthcare organizations to operationalize strategies to create the ideal patient and employee experience. As Founder and President of Integrated Loyalty Systems, Jake knows what it takes to create and maintain a world-class service organization.
He spent nearly two decades at the Walt Disney Company helping to train and align 65,000 employees toward one end in mind: creating memorable experiences for individuals, not masses. Jake has spent the past 15 years fine tuning those blueprints by adding best practices from leaders in service, like Southwest Airlines and Ritz-Carlton Hotels, and applying them to more than 250 top healthcare organizations.
Through leadership retreats and hands-on workshops, Jake and his team of experts are dedicated to helping healthcare organizations achieve their goals in the areas of designing and executing cultural blueprints, defining the companies’ service strategy and mapping out and operationalizing the ideal customer and employee experience.
In 2001, Jake launched Integrated Loyalty Systems, Inc., and for the past 12 years, Jake and Team ILS have helped many healthcare organizations make successful cultural transformations including: Kaiser Permanente, Cigna Medical Group, Vanguard Health System, Baystate Health, Penn Medicine, Ochsner Health System, and National Rehabilitation Hospital.
In addition, ILS has contributed to creating patient-centric architectural blueprints for organizations like the University of Colorado Hospitals, Jersey Shore University Medical Center, and BJC Healthcare’s Progress West Hospital.
Jake Poore works with the Burroughs Healthcare Consulting Network on issues relating to optimizing the patient and employee experience in healthcare organizations.